Shipping & Returns

Welcome to Gassed Up Dispensary. By placing an order with us, you agree to the policies outlined below. Please review carefully before purchasing.

Local Delivery Policy

We deliver within 10 driving miles of our Country Club store (5031 Country Club Rd, Winston-Salem). At checkout, enter your address and the site will tell you if you’re in range.

Delivery Schedule

Monday–Friday: one delivery run, leaving at 5:00 PM (delivered between 5:00 and 7:00 PM)
Saturday and Sunday: no deliveries (store pickup and shipping are still available)

Same-Day Delivery Cutoff

Orders placed by 4:20 PM on a weekday go out on that day’s 5:00 PM run. Orders placed after 4:20 PM, or on a weekend, go out on the next weekday’s run.

Delivery Fee

$7.10 per order. Free delivery on orders of $100 or more (before tax). No order minimum.

ID Verification Requirement

You must be 21 or older.
A valid government-issued photo ID is required at delivery, and the name on the ID must match the name on the order.
We will not leave the order without checking ID, and we may refuse delivery if proper ID is not provided.

Missed Deliveries

If no one 21 or older with a matching ID is available, the order goes back to our Country Club store. You can pick it up there or ask us to redeliver it; a new delivery fee may apply.

Shipping Policy

We ship orders using major carriers such as USPS and/or UPS.

Order Processing

Orders are processed within 1–2 business days (excluding holidays).

Estimated Transit Time

Standard Shipping: 3–7 business days.
Delivery timeframes are estimates and not guaranteed.

Shipping Responsibility

Customers are responsible for providing accurate shipping information.

Gassed Up Dispensary is not responsible for:

Carrier delays
Packages marked as delivered by the carrier
Incorrect addresses entered at checkout

If a package is returned due to incorrect address information, reshipping fees may apply.

Returns & Refund Policy

30-Day Maximum Return Window

All return or refund requests must be initiated within 30 days of purchase.
Requests made after 30 days will not be eligible for refund or exchange.

Non-Returnable Items (All Sales Final)

Due to the consumable and personal-use nature of hemp-derived products, the following items are non-returnable:

Opened products
Used products
Edibles, gummies, beverages, and tinctures
Flower, concentrates, cartridges, and disposables
Clearance or Final Sale items
Gift cards

We do not accept returns for:

Flavor preference
Strength selection errors
Change of mind
Buyer’s remorse

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

You must contact us within 48 hours of delivery.
All claims must fall within the 30-day maximum window.

To file a claim, email:
Contact@gassedupdispo.com

Please include:

Order number
Clear photos of the product and packaging
Description of the issue

If approved, we may:

Replace the item, or
Issue a refund to the original payment method

We reserve the right to deny claims that do not meet these requirements.

Refund Processing

Approved refunds are issued to the original payment method.

Please allow 5–10 business days for your bank or card issuer to process the refund.

Shipping fees are non-refundable.

Order Cancellations

Orders may only be canceled if they have not yet shipped or been dispatched for delivery.

Once shipped or out for delivery, orders cannot be canceled.

Compliance & Legal Disclaimer

All products are intended for adults 21 years of age or older.
Products comply with the 2018 Farm Bill and contain less than 0.3% Delta-9 THC on a dry weight basis.
Products have not been evaluated by the Food and Drug Administration.
Products are not intended to diagnose, treat, cure, or prevent any disease.
Customers are responsible for knowing and complying with their local and state laws before ordering.
We reserve the right to refuse service, limit quantities, or cancel orders at our discretion.
We reserve the right to update this policy at any time without prior notice.

Contact Information

Gassed Up Dispensary
Email: Contact@gassedupdispo.com
Phone: (336) 448-1110

Locations:
5031 Country Club Rd, Winston-Salem, NC 27104
1608 S Stratford Rd, Winston-Salem, NC 27103